Thank you for the support of our handcrafted memorial sculptures.
- While we are in no rush for you to send in your cremains, we do ask that you send them to us within a 12-month period from the time your order was confirmed. After said time, we will no longer assume responsibility for the fulfilment of your order and you forfeit the right to a refund.
- We take pride in creating unique and individual pieces. However, please note that due to the handcrafted nature of our products, each item may vary slightly in size, color, shade, bubbles, placement of cremains, and designs. These variations are not considered a defect as they are what make each memorial sculpture truly “one of a kind”. People purchasing these items agree to those deviant elements and accept them as normal.
- Refunds may be considered, but not required, for aesthetic issues. If a refund, or partial refund, is issued, it will be at the owner’s discretion. Please note that once the sculpture is cured, it cannot be altered, and we will not accept returns. We can, however, create a replacement for items received that were damaged during the transportation process by USPS. In this case, photo evidence must be provided along with the claim. You can email us at admin@serviceundertaker.com to report your claim along with any pictures that show demonstrable proof. Make sure to write “claim” and your order number in the subject line to facilitate the process.
- If you wish to cancel your order, you may do so within 24 hours to receive a full refund or within five days to receive a refund minus a 30% cancellation fee. However, please note that we cannot cancel or refund your order after five days, as we would have already ordered the necessary supplies for your order.
We stand behind the quality of our products and want our families and members to be completely satisfied with their purchase. If you have any concerns or questions about our product, please feel free to reach out to us at admin@serviceundertaker.com.